1.1. These terms and conditions apply to contracts for the short-term rental of guest rooms and apartments - hereinafter referred to as "room" - for accommodation and for all other services and supplies provided by the guesthouse.
1.2. The subletting or re-letting of the provided rooms as well as their use for purposes other than accommodation are not permitted.
1.3. Non-smoking rooms Our rooms are strictly non-smoking. Should guests nevertheless smoke in the room, we take the room guest to the cleaning costs with 50, - Euro. If the room can not be rented despite the strong smoke smell after cleaning, an extra night will be charged according to the tariff.
2. contract, partner, liability; limitation
2.1. The contract is concluded by the acceptance of the customer's application by the pension. The guesthouse is free to confirm the room reservation in writing.
2.2. Contractual partners are the pension and the customer. If a third party has ordered for the customer, he is liable to the pension together with the customer as the joint debtor for all obligations arising from the guest accommodation contract, provided the pension has received a corresponding declaration from the third party.
2.3. The pension is liable for its obligations under the contract. In the non-performance area, liability is limited to intent and gross negligence of the Pension.
2.4. The limitation period for all claims of the customer is 3 months. 2.5. This limitation of liability and short limitation period apply in favor of the pension even in case of breach of obligations in the contract initiation and positive breach of contract.
3. Performance, prices, payments, offsetting
3.1. The pension is obliged to keep the rooms booked by the customer ready and to provide the agreed services.
3.2. The customer is obligated to pay the applicable or agreed prices of the board for the room transfer and the other services used by him. This also applies to services provided by the customer and expenses of the pension to third parties.
3.3. Prices may also be changed by the pension if the customer subsequently wishes to change the number of booked rooms, the pension or the length of stay of the guests and the pension agrees.
3.4. Invoices of the pension without a due date are payable within 3 working days from receipt of the invoice without deduction. The pension is entitled to call for accrued receivables at any time and demand immediate payment. In case of late payment the pension is entitled to charge interest and reminder fees.
3.5. The Pension is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package holidays. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
4. Cancellation of the customer (cancellation, cancellation)
4.1. A resignation of the customer from the contract concluded with the pension requires the written consent of the pension. If this is not the case, the agreed price from the contract must be paid even if the customer does not make use of contractual services. This does not apply in cases of delayed performance of the pension or any impossibility of providing services for which it is responsible.
4.2. In the case of rooms not used by the customer, the pension shall take into account the income from other rental of the rooms as well as the saved expenses.
4.3. The pension is free to lump the damage incurred and to be compensated by the customer. The customer is then obliged to pay the following rates of the contractually agreed price for accommodation: up to 14 days before arrival: 50% up to 10 days before arrival: 65% up to 5 days before arrival: 80% less than 5 days before arrival: 100%
5. Resignation of the pension
5.1. If an agreed advance payment is not made even after the expiry of a reasonable period of grace set by the pension with a threat of refusal, the pension is entitled to withdraw from the contract.
5.2. Furthermore, the pension is entitled to withdraw extraordinarily from the contract for a materially justified reason, for example, if force majeure or other circumstances for which the pension is not responsible make the fulfillment of the contract impossible; Room misleading or misrepresentation of material facts, eg. In the person of the customer or purpose; the pension has reasonable cause to believe that the utilization of the pension benefits may jeopardize the smooth running of the business, the security or the reputation of the pension in public, without this being attributable to the area of control or organization of the pension;
5.3. The pension must notify the customer of the exercise of the right of withdrawal without delay.
5.4. In the case of legitimate resignation of the pension no claim of the customer for damages arises.
6. Room preparation, handover and return
6.1. The customer does not acquire the right to the provision of certain rooms.
6.2. Booked rooms are available to the customer from 2 pm on the agreed arrival day. The customer has no right to earlier availability.
6.3. If the customer makes late use of the booked rooms or gives up the claim before the expiration of the contract, he shall reimburse the guest for the damage as described in point 4 Resignation of the customer.
6.4. On the agreed departure day, the rooms must be vacated at 10.30 am at the latest. Thereafter, the Pension may charge for the additional use of the room up to 16.00 o'clock 50% of the full price of the accommodation (list price) beyond the damage resulting from it, from 16.00 o'clock 100%.
6.5. If the guesthouse is not available to the customer for reasons for which it is responsible, the guesthouse is entitled to assign the customer another, comparable accommodation in another house. The pension only bears any additional costs between the agreed accommodation price and the actual room rate of the replacement accommodation. If the customer rejects the accommodation in another house, his claims expire. Further claims of the customer are excluded.
7. Liability of the pension
7.1. The pension is liable for the care of a proper businessman. In the non-performance-related area, however, this liability is limited to defects in performance, damage, consequential damage or disruptions that are the result of intent or gross negligence on the part of the Pension. Should faults or deficiencies occur in the services of the guesthouse, the guesthouse will make every effort to remedy the situation if the customer knows or is promptly notified. The customer is obliged to contribute to what is reasonable for him to remedy the disturbance and to minimize possible damage.
7.2. There is no liability for imported items of the customer.
7.3. Insofar as the customer is provided with a vehicle / parking space, this does not constitute a custody agreement. In the event of loss or damage to motor vehicles and their contents parked or shunted on the property of the Pension, the Pension shall not be liable except in cases of intent or gross negligence. This also applies to vicarious agents of the pension.
8. Final provisions
8.1. Changes or additions to the contract, the acceptance of the application or this business condition for the guest reception should be made in writing. Unilateral changes or additions by the customer are invalid.
8.2. Place of fulfillment and payment is the domicile of the pension. Wernigerode
8.3. Exclusive place of jurisdiction - also for check and change disputes - is in the commercial traffic the seat of the pension.
8.4. Should individual provisions of these general terms and conditions for the guest accommodation be or become ineffective or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply. As of 01.06.2019